Refund policy
At MYZENO, we want you to be completely satisfied with your purchase. Because we offer both direct products and curated affiliate recommendations, please refer to the applicable policy below based on how you made your purchase:
1. Direct Purchases from MYZENO
If you purchased a product directly through our checkout on myzeno.com.au:
- 30-Day Return Window: You have 30 days from the date of delivery to request a return.
- Return Conditions: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- How to Initiate a Return: Please contact our support team at info@myzeno.com.au with your order number and the reason for return before sending any items back. Unsolicited returns will not be accepted.
- Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Damaged or Incorrect Items: Please inspect your order upon delivery and contact us immediately if the item is defective or damaged so we can evaluate the issue and make it right with a replacement or full refund.
- Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
2. Affiliate & Third-Party Purchases
- External Purchases: For products purchased through external affiliate links (e.g., Amazon), returns and refunds are governed entirely by the return policies of the respective third-party retailer.
- Support: MYZENO does not handle payments, shipping, or returns for products bought on third-party websites. Please contact the retailer directly (e.g., Amazon Return Center) for assistance.
Contact Us
For any questions regarding refunds and returns, please reach out to us at info@myzeno.com.au.